Managing workplace complaints - discrimination, bullying and harassment - in your community organisation

Workplace complaints from both staff and volunteers are something that many community organisations will be confronted with at some stage. When handled incorrectly, performance management issues can develop into unintended and stressful situations for everyone involved. 

Using hypothetical scenarios, this seminar will highlight the differences between discrimination, bullying and harassment and discuss how to respond to workplace complaints - from either paid staff or volunteers - effectively. The seminar will also discuss the effect of the new Fair Work Act and its application in this context to not-for-profit organisations.